1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided voluntarily during:

• Account registration

• Checkout

• Contact forms

• Email communication

This may include:

• Your name

• Email address

• Phone number

• Delivery address

• Billing details

1.2 Payment Information

Payments are processed through secure third-party gateways. We do not store or have access to your full card or banking details.

1.3 Technical & Usage Data

Automatically collected through your browser or device:

• IP address

• Device type and operating system

• Pages visited

• Cookies and tracking technologies

This helps us improve website performance and user experience.

2. How We Use Your Information

Your data may be used for:

• Processing and delivering orders

• Providing customer support

• Sending order updates and notifications

• Improving website functionality

• Analytics and performance tracking

• Fraud prevention

• Compliance with legal obligations

We do not sell or rent your personal information.

3. Cookies

Our website uses cookies to:

• Improve loading speed

• Enable shopping cart functionality

• Analyze visitor behaviour

• Remember user preferences

You may disable cookies in your browser, but some site features may not function correctly.

4. Sharing Your Information

We only share your data with trusted third parties where necessary:

• Payment processors

• Courier and delivery partners

• Email or SMS service providers

• Analytics services (e.g., Google Analytics)

• Web hosting providers

These parties are required to protect your information and use it only for the purpose intended.

5. Data Security

We take reasonable technical and organisational measures to protect your information from:

• Loss

• Misuse

• Unauthorised access

• Disclosure

However, no online system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights (POPIA Compliant)

You have the right to:

• Access your personal information

• Correct or update your information

• Request deletion of your data

• Withdraw consent

• Object to certain processing

• Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, contact us using the details below.

7. Retention of Information

We store your data only as long as necessary for:

• Fulfilling orders

• Legal or accounting requirements

• Resolving disputes

When no longer needed, your information will be securely deleted.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy policies or practices of these third-party sites.

9. Children’s Privacy

We do not knowingly collect personal information from children under 18.
If you believe a child has provided us with personal data, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the website means you accept the updated terms.